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    Latest Insights

    5 Proven Strategies To Improve Average Handle Time (AHT)
    RPA

    5 Proven Strategies To Improve Average Handle Time (AHT)

    If you run a contact center, you probably strive to improve Average Handle Time (AHT). Here are some expert tips that can help.
    Robotic Process Automation In Finance: 3 Real-World Use Cases
    RPA

    Robotic Process Automation In Finance: 3 Real-World Use Cases

    In finance, Robotic Process Automation (RPA) is becoming a key driver of success. What can it do for your financial institution? Find out here.
    Reducing Human Error In The Workplace: The Role Of Intelligent Automation
    RPA

    Reducing Human Error In The Workplace: The Role Of Intelligent Automation

    The key to reducing human error in the workplace may be simpler than you think. Learn how intelligent automation can make manual error rates plummet.
    IT Process Automation: The Key To Controlling IT Costs
    RPA

    IT Process Automation: The Key To Controlling IT Costs

    Is your IT budget limiting growth? Find the solution in IT process automation. Here’s what you need to know to get started.
    How Robotic Process Automation (RPA) Leads To Cost Reduction
    RPA

    How Robotic Process Automation (RPA) Leads To Cost Reduction

    You know the benefits of Robotic Process Automation, but how will it affect the bottom line? Get the details on RPA cost reduction here.
    How Process Optimization Can Make Teams More Effective
    BPM

    How Process Optimization Can Make Teams More Effective

    You know process optimization can improve efficiency and achieve cost savings. But did you know it also leads to more effective teamwork? Here’s how.
    Business Process Discovery: What It Is And How It’s Done
    BPM

    Business Process Discovery: What It Is And How It’s Done

    A business process is a series of workplace tasks that accomplishes a goal. Companies have processes for onboarding customers, paying out invoices, receiving payments, and countless […]
    Augmented Intelligence: An Introduction To The New AI
    AI

    Augmented Intelligence: An Introduction To The New AI

    Artificial Intelligence (AI) lets machines handle a lot of workplace tasks that we humans used to do—but, headlines to the contrary, AI probably isn’t coming for […]
    Understanding API Integration: A Simple Guide
    Digital Transformation

    Understanding API Integration: A Simple Guide

    Think about all the software you use to run your business. These may be huge platforms, like Enterprise Resource Planning (ERP) systems. Or they may be […]
    HR Automation: An Introduction For Managers
    RPA

    HR Automation: An Introduction For Managers

    For much of 2021, companies across the U.S. struggled to hire and retain workers. According to the Federal Reserve’s Beige Book (December 1, 2021), employers experienced […]
    Business Process Optimization: A Simple Framework For Every Industry
    BPM

    Business Process Optimization: A Simple Framework For Every Industry

    Let’s say you run a manufacturing company. What activities does that entail? You must come up with new products. That’s design, engineering, and R&D. You need […]
    How to build your Hyperautomation technology portfolio
    Hyperautomation

    How to build your Hyperautomation technology portfolio?

    "The real challenge — to scale beyond the initial few low-hanging fruits of routine processes — cannot be solved by a single tool or with siloed […]
    The Need for Citizen Development in 2022
    Digital Transformation

    The Need for Citizen Development in 2022

    Forward-thinking organizations are constantly refining processes and searching for new ways to innovate to maintain a competitive advantage in the market. These companies know that the […]

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