If you’re wondering how to measure RPA success, the first Key Performance Indicator (KPI) to consider is Return On Investment (ROI). Keep reading to learn how to calculate ROI for your RPA project, on your own or with our free ROI calculator.
Use the free Nividous ROI calculator for quick results.
Your business operates through dozens of processes that may benefit from RPA or broader, end-to-end intelligent automation. How do you choose which task to automate first? Start with the low-hanging fruit: tasks that provide high value with little complexity.
The more complex a task is, the longer it will take to automate. If the task is highly valuable—core to revenue or cash flow, for instance—but also highly complex, it’s still a great candidate for automation; it may just sit lower on your priority list.
Look for tasks that have high value and low complexity, and automate them first for the quickest possible ROIs. More automation will then follow. Free ROI-for-RPA reports from Nividous include a visual Complexity Vs. Value Matrix to help you prioritize processes for automation.
Any calculation starts with a list of variables. In this case, those variables include the numbers that measure how much you’re spending on the given process without RPA, followed by how much you’ll spend with RPA. Here are the metrics you need to calculate ROI for RPA implementations:
These figures will help you calculate both the as-is process cost for the automation task and the cost of your initial investment in RPA. Of course, these are static figures, and real costs fluctuate over time—especially as your business grows. So, you’ll need to determine a few more figures to calculate a more accurate ROI for RPA implementation:
With these numbers in hand, you’re ready to start the ROI for RPA calculation.
Determine the values for each of the above metrics. Then, follow these steps to calculate not just your return on investment but your return from investment. What’s the difference? A traditional ROI is measured in time; it shows when you’ll recoup the costs you spend on automation.
The return from an investment in automation reveals the money you’ll save after you recoup the initial cost of implementation. It tells you more about the ongoing value of automation. Since it’s actually hard to calculate one without the other, you may as well figure them both out at once.
Follow these steps to calculate your ROI for RPA automation;
First, figure out how much your task costs without automation. Plug your numbers into this equation (assuming an 8-hour work day):
(FTE Resources*Fully Loaded FTE Cost)/((Task Duration*Number of Tasks Per Day)/8)=Hourly Task Cost
Multiply the Hourly Task Cost by the number of hours spent on the task each week to determine the Weekly Task Cost. Multiply this cost per week by 4 to determine a Monthly Task Cost. Record this Monthly Task Cost: That’s the figure you’ll compare against the cost of automation to ultimately calculate your ROI and the ongoing savings associated with RPA.
Automation costs include an initial set-up fee, plus monthly operational costs. To calculate an accurate ROI, you’ll need to know both. Contact vendors to access these figures—or get your free ROI estimate from Nividous, complete with cost comparisons with other viable RPA providers.
As mentioned, costs change over time. In order to find an accurate ROI, you need to consider both ongoing RPA fees and your task’s growth rate. It’s easiest to visualize these changes with a monthly chart—a format that also projects ongoing savings. The example chart below shows which numbers and calculations to include in each cell.
|Month 1||Month 2||Month 3||Month 4||Month 5||Month 6|
|Monthly Task Cost (As-Is)||Monthly Task Cost||Monthly Task Cost * (1+Growth Rate Percentage)||This row: Previous column’s value * (1+Growth Rate Percentage)||This row: Previous column’s value * (1+Growth Rate Percentage)||This row: Previous column’s value * (1+Growth Rate Percentage)||This row: Previous column’s value * (1+Growth Rate Percentage)|
|Monthly Task Cost (With RPA)||Initial Cost||Monthly RPA Cost||Monthly RPA Cost||Monthly RPA Cost||Monthly RPA Cost||Monthly RPA Cost|
|Savings||This column: Row 2 – Row 1||This column: Row 2 – Row 1||This column: Row 2 – Row 1||This column: Row 2 – Row 1||This column: Row 2 – Row 1||This column: Row 2 – Row 1|
Look for the first Difference column that equals 0 or less; that’s the month during which you’ll achieve your initial ROI. Extend the table for as long as you wish to calculate savings beyond the ROI—your ongoing return from an investment in RPA. With RPA automation through the Nividous platform, many users achieve ROI within weeks.
The steps outlined above will give you a rough ROI estimate, but they leave out a few crucial factors. They don’t calculate the complexity of the task, measured in variables like the number of software applications involved or the use of unstructured data.
These factors determine whether RPA bots need Artificial Intelligence (AI) features like Natural Language Processing (NLP) or Optical Character Recognition (OCR), which can affect ongoing automation costs.
They also don’t compare ROIs from multiple RPA providers or help you choose the highest-value task to automate.
Besides, why manually complete a task when you can automate it? Simply add your current process information to the Nividous ROI calculator for an in-depth automation report that includes:
Check the video to get a glimpse of an ROI report.
Now that you know how to calculate ROI for an RPA project, it’s time to see what automation can do for your business.
It is also essential for businesses to know that cost benefits are not the only measure of the ROI; the ability to innovate and drive better outcomes with the freed time enabled by automation is also essential.
An ROI of 30% or more is often considered promising, but the exact threshold can differ based on each organization’s unique circumstances.
This financial validation justifies the effort put into RPA and guides future decision-making regarding process automation strategies.
Several other metrics are unique for each organization to define and measure the success of RPA.
These advanced technologies expand automation capabilities, allowing organizations to achieve even greater efficiency, innovation, and business transformation.