Nividous’ Robotic Process Automation pioneers elevated customer experience at Edelweiss Private Wealth Management
Mumbai, 22nd May 2018:
Nividous Software Solutions, a software development and consulting company, announced a successful deployment of Robotic based Process Automation (RPA) for Edelweiss Private Wealth Management (EPWM), one of India’s leading wealth management companies. RPA will be instrumental in automating the entire KYC (Know Your Customer) document generation process which is an integral part of account opening process for EPWM. For a company that constantly on a look out for new technologies with an objective to enhance customer experience, RPA is definitely a great enabler.
RPA will provide end to end digital integration for EPWM’s diversified business operations, thus creating pleasant client memories. It makes sure that customer experience throughout the value chain is enriched and creates shadows of transparency, trust, simplicity and seamless execution.
Commenting on this development, Anshu Kapoor, Head – Edelweiss Private Wealth Management said, “Edelweiss Private Wealth Management has always strived to be the most customer centric wealth management business in the world. We want to be recognised as a Perennial Game-Changer in Innovation and Thought Leadership. RPA (Robotic Process Automation), has already proven to be a game changer for many industries, primarily in the banking and financial services sector and thus, we’re also keen to expand the use of this technology in removing friction in client lifecycle”.
Shvetal Desai, Co-founder at Nividous, said “Manual and time-intensive processes are the best fit for RPA. Moreover, Bots using Nividous platform are easy to build and integrate, requiring zero customization to legacy systems. Nividous platform can easily be scaled up to automate multiple business processes. We have identified more than a dozen touch points where Edelweiss Private Wealth Management business operations can be automated using Nividous platform and are working closely with the Edelweiss transformation team to roll them out in the next few weeks.”
Nividous’ understanding of EPWM’s business requirements and the crucial processes helped speedy execution. The Nividous team used its Quick Start engagement model to understand the business requirements for building the first bot for the KYC process. The Bots were built within 2 weeks and are now programmed to perform the scheduled tasks 24×7 without interruptions, enabling FAs to focus more on servicing and advising their esteemed clients.
About Nividous:
Nividous helps you to unleash the true potential of your workforce by humanizing work with its Hyperautomation platform.
Leveraging its tremendous domain expertise, the Nividous team offers vertical solutions that are RPA and AI-enabled and built on configurable process automation capabilities to empower businesses to operate with flexibility and agility. Nividous also offers end-to-end professional services that include process discovery, implementation, support, and building Centers of Excellence (CoE).
The Nividous leadership team has decades of experience delivering hundreds of digital process automation solutions in companies and organizations of various sizes around the world.
About Edelweiss Private Wealth Management:
Edelweiss Private Wealth Management (EPWM), part of the Edelweiss Group, is one of India’s fastest growing Wealth Management businesses in India. Its clientele includes New Age Entrepreneurs, Business Owners/Promoters, Family Offices, CXOs and Corporate Treasuries.
Solutions offered include:
- Family Governance and Wealth Structuring
- Asset Protection and Asset Transfer Strategies
- Investment Management – Capital Markets, Real Estate and Alternatives
- Financing
- Investment Banking
- Risk Management
- Insurance Advisory
EPWM follows the Edelweiss credo of ‘Ideas Create, Values Protect’, thereby making it the most trusted advisor to its clients. To learn more about Edelweiss Private Wealth Management, please visit https://wealth.edelweiss.in
