- 50%of Appointments scheduled
through chatbot channel35%Savings on FTEs required
in call center60%Increased process efficiency
and employee productivity
Voice and Chat Enabled Nividous RPA Bots Deliver Enhanced Customer Experience
The customer, a leading eye care chain, was aggressively expanding its reach in the U.S. and found it challenging to keep up with its rapidly growing customer base given limited resources. The Nividous team offered an efficient solution utilizing voice and chat enabled cognitive Nividous RPA Bots to serve the patients in real-time for scheduling appointments and locating stores.
Enhance Patient Care and Automate Back-office Tasks
Healthcare businesses suffer from an overload of data related processes. However, today, it isn't just about being efficient. Improving health, lowering cost, and providing better patient care are the key focus areas. While RPA Bots automate manual back-office operations such as sorting patients records, booking an appointment, processing bills and claims and managing inventory, your employees can spend more time on patient care and enhancing the overall patient experience.
Ensure Data Accuracy
Increase Support Efficiency
Analyze Critical Data
Acuity Eyecare Group Expedites Digital Transformation using Nividous RPA
Discover how Acuity Eyecare Group realized improvements in operational cost, effectiveness in data management between discrete systems, and efficiency in handling change management with the help of Nividous RPA platform.
Watch the on-demand webinar to learn about the use of RPA technology in the healthcare industry.View On-Demand