Robotic Process Automation (RPA) in Healthcare

Improved Patient Care. Better Data Accuracy. Enhanced Compliance.

Nividous RPA Case Studies in Healthcare

3x
Increase in appointments
37K+
Hours saved for
skilled staff
$16M
Eligible claims processed and reconciled
40%
Improvement in
time to integrate a
new acquisition
9Days
Reduction in Claim
to Cash
An Eyecare Group Revolutionizes its Complete Revenue Cycle Management
With the continual rapid acquisitions, an island of information systems was created, causing several challenges related to claims management across 40+ insurers and other swivel-chair back-office tasks. Nividous RPA was deployed as a standardized platform to automate a series of cross-functional operations freeing up skilled staff to focus on more valuable tasks.
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80%
Reduction in
manual work
70%
Reduction in
process handling time
65%
Increase in
productivity
45%
Decrease in
operational cost
A Speciality Healthcare Automates Patient Data Extraction, Review, and Claim Submissions
More than ten employees were required to extract and evaluate patients’ data manually. Due to a high backlog of claims filing, payments were delayed considerably. Nividous RPA Bots with native Artificial Intelligence capabilities were deployed within two weeks to automate end-to-end data extraction, review, and claim submission process.
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100%
Data accuracy
60%
Increased efficiency
70%
Improved data auditability
An Eyecare Group Automates Claims Eligibility Checks and Saves Over 1500 Man-Hours per Month
More than 500 patients arrive daily for scheduled appointments. Each of these patients expects to be well-informed about insurance benefit eligibility. Nividous RPA Bots were deployed to automate the process of checking eligibility across 40+ insurance carriers enabling a significant improvement in speed and accuracy.
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>50%
of Appointments scheduled
through chatbot channel
35%
Savings on FTEs required
in call center
60%
Increased process efficiency
and employee productivity
Voice and Chat Enabled Nividous RPA Bots Deliver Enhanced Customer Experience
The customer, a leading eye care chain, was aggressively expanding its reach in the U.S. and found it challenging to keep up with its rapidly growing customer base given limited resources. The Nividous team offered an efficient solution utilizing voice and chat enabled cognitive Nividous RPA Bots to serve the patients in real-time for scheduling appointments and locating stores.
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95%
Manual tasks are automated
100%
Claim data accuracy
>80%
Claim payment cycle efficiency
An Eyecare Group Automates its Insurance Claim Verification and Submission Process
The customer has arrangements with more than 40 insurance carriers offering hundreds of different insurance plans for its wide range of eyecare products and services. Nividous RPA Bots were deployed to automate the entire claim verification and submission process. The Bots can be scheduled to run at specific intervals or can be executed on-demand.
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Benefits of RPA in Healthcare

Healthcare businesses suffer from an overload of data related processes. However, today, it isn't just about being efficient. Improving health, lowering cost, and providing better patient care are the key focus areas. Leverage RPA to improve front-office support, enhance data confidentiality, and connect discrete systems. Cut the process complexity and eliminate redundancies with the use of RPA Bots.

Ensure Data Accuracy

RPA Bots can access, process, and retrieve essential patient data from both structured and unstructured sources with a hundred percent accuracy.

Increase Support Efficiency

Combine a digital workforce with your call center employees to automate repetitive tasks and decrease call resolution time.

Analyze Critical Data

RPA Bots can easily tap into different data sources to prepare and process healthcare data for analysis to improve clinical and financial outcomes.

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Webinar

Acuity Eyecare Group Expedites Digital Transformation using Nividous RPA

Discover how Acuity Eyecare Group realized improvements in operational cost, effectiveness in data management between discrete systems, and efficiency in handling change management with the help of Nividous RPA platform.

Watch the on-demand webinar to learn about the use of RPA technology in the healthcare industry.

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RPA Use Cases in Healthcare

While RPA in healthcare helps in automating manual back-office operations such as sorting patients' records, booking an appointment, processing bills and claims and managing inventory, your employees can spend more time on patient care and enhancing the overall patient experience.

Claims Management

RPA Bots can process a high number of claims against different insurers within minutes with a hundred percent accuracy. Bots can also help in keeping patients well-informed about their insurance benefit eligibility.

Patient Assistance

Create a hassle-free experience for patients to book or register their appointment with you. RPA-enabled chatbots can assist your customers 24x7 removing the registration waiting room.

Data Migration

Easily replicate critical data across your discrete systems without keying information. Digital workforce eliminates the risk of human error by accurately automating information transfer and synchronization.

Vendor Management

Automation enables enhanced visibility into your vendor management processes. Analyze data to evaluate vendors and make better decisions. Effectively source and deliver the right health products or services to customers while keeping costs in check.

Fraud Prevention

Overpayment Reconciliation

Data Cleansing

Customer Complaints

Drug Registration

Patient Registration

Reporting

Administration

Fraud Prevention

Overpayment Reconciliation

Data Cleansing

Customer Complaints

Drug Registration

Patient Registration

Reporting

Administration

Guaranteed Production Roll-out of a Trained Bot in 3-4 Weeks

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Guaranteed Production Roll-out of a Trained Bot in 3-4 Weeks

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Latest Blogs

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Top 10 RPA Use Cases in the Banking Industry

The adoption of Robotic Process Automation (RPA) is growing rapidly. According to a recent report published by Fortune Busines Insights, the global robotic process automation market […]

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May 29, 2020

How can you extend Hyperautomation to field employees and save back-office costs?

‘Hyperautomation’ ranks #1 in Gartner’s list of top 10 strategic technology trends for 2020.* According to Gartner, “Hyperautomation deals with the application of advanced technologies, including […]

April 28, 2020

April 28, 2020

RPA and COVID-19: Can automation help businesses to return to the ‘new normal’?

The novel coronavirus (COVID-19) pandemic has had serious implications for people’s health and healthcare services. In addition to that, it has profoundly affected businesses across verticals […]