Nividous RPA Case Studies in Healthcare
- 3xIncrease in appointments37K+Hours saved for
skilled staff$16MEligible claims processed and reconciled40%Improvement in
time to integrate a
new acquisition9DaysReduction in Claim
An Eyecare Group Revolutionizes its Complete Revenue Cycle Management
With the continual rapid acquisitions, an island of information systems was created, causing several challenges related to claims management across 40+ insurers and other swivel-chair back-office tasks. Nividous RPA was deployed as a standardized platform to automate a series of cross-functional operations freeing up skilled staff to focus on more valuable tasks.
- 80%Reduction in
manual work70%Reduction in
process handling time65%Increase in
A Speciality Healthcare Automates Patient Data Extraction, Review, and Claim Submissions
More than ten employees were required to extract and evaluate patients’ data manually. Due to a high backlog of claims filing, payments were delayed considerably. Nividous RPA Bots with native Artificial Intelligence capabilities were deployed within two weeks to automate end-to-end data extraction, review, and claim submission process.
- 100%Data accuracy60%Increased efficiency70%Improved data auditability
An Eyecare Group Automates Claims Eligibility Checks and Saves Over 1500 Man-Hours per Month
More than 500 patients arrive daily for scheduled appointments. Each of these patients expects to be well-informed about insurance benefit eligibility. Nividous RPA Bots were deployed to automate the process of checking eligibility across 40+ insurance carriers enabling a significant improvement in speed and accuracy.
- >50%of Appointments scheduled
through chatbot channel35%Savings on FTEs required
in call center60%Increased process efficiency
and employee productivity
Voice and Chat Enabled Nividous RPA Bots Deliver Enhanced Customer Experience
The customer, a leading eye care chain, was aggressively expanding its reach in the U.S. and found it challenging to keep up with its rapidly growing customer base given limited resources. The Nividous team offered an efficient solution utilizing voice and chat enabled cognitive Nividous RPA Bots to serve the patients in real-time for scheduling appointments and locating stores.
- 95%Manual tasks are automated100%Claim data accuracy>80%Claim payment cycle efficiency
An Eyecare Group Automates its Insurance Claim Verification and Submission Process
The customer has arrangements with more than 40 insurance carriers offering hundreds of different insurance plans for its wide range of eyecare products and services. Nividous RPA Bots were deployed to automate the entire claim verification and submission process. The Bots can be scheduled to run at specific intervals or can be executed on-demand.
Benefits of RPA in Healthcare
Healthcare businesses suffer from an overload of data related processes. However, today, it isn't just about being efficient. Improving health, lowering cost, and providing better patient care are the key focus areas. Leverage RPA to improve front-office support, enhance data confidentiality, and connect discrete systems. Cut the process complexity and eliminate redundancies with the use of RPA Bots.
Ensure Data Accuracy
Increase Support Efficiency
Analyze Critical Data
Acuity Eyecare Group Expedites Digital Transformation using Nividous RPA
Discover how Acuity Eyecare Group realized improvements in operational cost, effectiveness in data management between discrete systems, and efficiency in handling change management with the help of Nividous RPA platform.
Watch the on-demand webinar to learn about the use of RPA technology in the healthcare industry.Watch On-Demand