Hyperautomation, the most discussed topic at Gartner Symposium events, is the #1 trend on the Gartner Top 10 Strategic Technology Trends for 2020.
‘Automation’ refers to the use of technology that can mimic human tasks that are highly menial, repetitive, and require a significant amount of human effort. These types of tasks are ideal targets as employees can save their valuable time and focus on higher-value work.
Then, what is Hyperautomation?
Hyperautomation is about the expansion of ‘Automation’. It is about moving beyond tactical automation by combining several complementary components.
According to Gartner,
“Hyperautomation deals with the application of advanced technologies, including artificial intelligence (AI) and machine learning (ML), to increasingly automate processes and augment humans. Hyperautomation extends across a range of tools that can be automated, but also refers to the sophistication of the automation (i.e., discover, analyze, design, automate, measure, monitor, reassess.)”*
Hyperautomation starts with Robotic Process Automation (RPA) at its core and adds artificial intelligence (AI), process mining, analytics, and other advanced tools, including Intelligent Business Process Management (BPM) suites and low-code application platforms. Using advanced technologies together allows for the automation of complicated processes that were previously completely manual. The goal is to improve the productivity and efficiency of business processes across the enterprise.
It is worth noting that Gartner also classifies the Hyperautomation trend as the ‘People-Centric’ trend. People include both customers and employees.
“These trends have a profound impact on the people and the spaces they inhabit,” says David Cearley, Gartner Distinguished VP Analyst. “Rather than building a technology stack and then exploring the potential applications, organizations must consider the business and human context first.”
At Nividous, we are quite excited that Gartner is promoting the importance of considering humans during automation projects.
Hyperautomation as a people-centric technology fits together perfectly with Nividous’ vision of the future of automation, which is ‘Human-Bot Work Orchestration‘. Orchestrating work between humans and Bots allows businesses to get a holistic view of end-to-end business processes. Nividous RPA allows unifying manual, semi-automated, and fully automated tasks across discrete systems.
The platform enables enterprises to effectively combine a set of tools and technologies, including Artificial Intelligence and Machine Learning, to automate as much work as possible, allowing humans to focus on more value-driven work. With the proper orchestration, human workers understand the advantages of their collaborative robotic co-workers, and the business can maximize the benefit from its automation initiatives.
The following demo video showcases how Nividous Bots with Artificial Intelligence capabilities are used to automate the loan origination process.
Here are some of the benefits of Hyperautomation for business users.
Hyperautomation is about being more strategic for your long-term automation goals, taking full advantage of disruptive technologies to help you perform more, discover more, analyze more, and see the real impact of automation on your digital transformation.
If you already have a successful RPA program, you should be even more optimistic about the possibilities that Hyperautomation opens. Reach out to us at [email protected] to learn more or to learn how we can help you begin your automation journey if you have not yet started.
*Smarter With Gartner “Gartner Top 10 Strategic Technology Trends for 2020,” 21 October 2019. https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/