Customer Service Automation with Nividous RPA Smart Bots | Nividous

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Invoice Processing using Intelligent Automation
February 27th   1:00 PM EDT


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    Insurer uses Nividous RPA Smart Bots to allow Customer Service Automation

     

    Industry

    • Insurance

    Processes Automated

    • Customer case classification
    • Batch jobs upload process
    • Payment reconciliation

    Automation Highlights

    • Machine Learning utilized to understand and classify email content
    • <2% routed for exception handling
    • Easy scalability, allowing for definition of additional classifications in the future

    Leading Insurance Firm

    The client offers retail, commercial, personal, and rural insurance solutions to individuals and corporate accounts. A designated case manager previously spent over four hours manually identifying customer case type, classifying it into a specific category, and assigning it to an appropriate representative.

    Nividous offered an intelligent automation solution to enable customer service operations and eliminate the client’s manual efforts by 90%.

    Download Full Case Study
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    We have seen tremendous improvement in our performance metrics since deploying Nividous RPA Smart Bots to automate the manual labor involved in the customer service operations. We plan to scale up the solution for other processes and expand the use of the Smart Bots for different departments.

    VP, Service Desk Operations

    A Leading Insurance Firm

     

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