A Leading Eyecare Group Revolutionizes its Complete Revenue Cycle Management with Nividous Bots
The Nividous platform has proven to be a game-changer in supporting our rapid growth. We’ve improved the time required to integrate a new acquisition by 40%. In addition, the platform has been standardized to automate a range of cross-functional RCM operations, enabling us to save over 455K staff hours annually, recover more than $6M in missed claims, automate $100M in claim payments per year, and achieve a 9-day reduction in DSO from claim to cash.
Chief Information Officer
A Leading Eyecare Group
Increase in appointments with same FTEs
Skilled staff-hours saved per year
Claims payments per year
Worth missed claims recovery
DSO Reduction in claim to cash
Yearly savings in manual effort
Industry
- Healthcare
Processes Automated
- Claims eligibility, submissions, and review
- Data migration
- Report automation
- New stores and employee onboarding
- Price change management
Automation Highlights
- Automation of 40+ eligibility and claims processes
- Opened more channels for appointment setting behind a chatbot
- Claims reconciliation with bank and AR reporting
A Leading Eyecare Group
The customer provides acquisition and operational support solutions to optometry practices to empower them with collaboration, innovative thinking, and a strong vision for future growth. With ~360 practices across 20 states in the USA and continual rapid acquisitions, an island of information systems was created, causing several challenges to critical functions, including claims processing. Non-optimization of highly valued resources could also result in a significant revenue loss. Moreover, inaccurate insurance information could lead to missed revenue.
Nividous was deployed as a standardized platform to automate a series of cross-functional operations involving doctors and administrative staff.
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