A Leading Eyecare Group Revolutionizes its Complete Revenue Cycle Management with Nividous Bots
Nividous platform-enabled process automation has proven to be a game-changer to support our rapid growth. Our highly skilled resources are freed up to focus on more value-added tasks, delivering better customer services. We have seen great success with Nividous platform across different departments. The platform has played an instrumental role in revolutionizing overall revenue management.
Chief Information Officer
A Leading Eyecare Group
Increase in appointments with same FTEs
Skilled staff-hours saved per year
Claims payments per year
Worth missed claims recovery
DSO Reduction in claim to cash
Yearly savings in manual effort
Industry
- Healthcare
Processes Automated
- Claims eligibility, submissions, and review
- Data migration
- Report automation
- New stores and employee onboarding
- Price change management
Automation Highlights
- Automation of 40+ eligibility and claims processes
- Opened more channels for appointment setting behind a chatbot
- Claims reconciliation with bank and AR reporting
A Leading Eyecare Group
The customer provides acquisition and operational support solutions to optometry practices to empower them with collaboration, innovative thinking, and a strong vision for future growth. With ~360 practices across 20 states in the USA and continual rapid acquisitions, an island of information systems was created, causing several challenges to critical functions, including claims processing. Non-optimization of highly valued resources could also result in a significant revenue loss. Moreover, inaccurate insurance information could lead to missed revenue.
Nividous was deployed as a standardized platform to automate a series of cross-functional operations involving doctors and administrative staff.
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