A Leading Insurance Company Uses Nividous Smart Bots to Automate its Customer Onboarding Process
Nividous Smart Bots with natively embedded cognitive capabilities have allowed us to deliver a wow onboarding experience that includes real-time mobile engagement, self-service, and omnichannel communications. We can create a competitive edge—all while ensuring compliance and automating due diligence.
Deputy Vice President- Change Management & Strategic Projects
A Leading Life Insurance Company
Reduction in FTE
Process tasks were automated
Reduction in fraudulent data
Improved data accuracy
Industry
- Insurance
Processes Automated
- Customer onboarding using AI and ML
- Underwriting of new business proposals
- Auto-termination pay-outs
- Premium calculation
- Mobile automation using WhatsApp
Hyperautomation Highlights
- Facial authentication and liveliness detection
- Face comparison between images captured via mobile device with images in KYC documents
- Data entry from the point of origin
- Natively embedded workflow and an intuitive interface for human review
Automating Customer Onboarding with Intelligent Automation for an Insurer
The customer onboarding process required insurance agents to collect end-customers’ primary details and supportive documents in the field using a hand-held android device. The process required significant involvement of back-office staff in manually verifying and approving these documents. The biggest challenges were detecting fraudulent activities and expediting the verification process.
Nividous Smart Bots with native Machine Learning capabilities were successfully deployed to automate the complete process. The Bots with intelligent OCR capabilities can accurately capture text and images from a range of documents, and autofill the data in a mobile app-based application form.
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