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  • Insurer uses Nividous Smart Bots to allow Customer Service Automation
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Insurer uses Nividous Smart Bots to allow Customer Service Automation

 
90%

Reduction in manual efforts

95%

Reduction in turnaround time

80%

Improved productivity

Industry

  • Insurance

Processes Automated

  • Customer case classification
  • Batch jobs upload process
  • Payment reconciliation

Automation Highlights

  • Machine Learning utilized to understand and classify email content
  • <2% routed for exception handling
  • Easy scalability, allowing for definition of additional classifications in the future

Leading Insurance Firm

The client offers retail, commercial, personal, and rural insurance solutions to individuals and corporate accounts. A designated case manager previously spent over four hours manually identifying customer case type, classifying it into a specific category, and assigning it to an appropriate representative.

Nividous offered an intelligent automation solution to enable customer service operations and eliminate the client’s manual efforts by 90%.

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Testimonial-Icon
 

We have seen tremendous improvement in our performance metrics since deploying Nividous Smart Bots to automate the manual labor involved in the customer service operations. We plan to scale up the solution for other processes and expand the use of the Smart Bots for different departments.

VP, Service Desk Operations

A Leading Insurance Firm

 

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About Nividous

Nividous, an intelligent automation company, is passionate about enabling organizations to work at their peak efficiency. From day one we, at Nividous, have focused on building a unified intelligent automation platform that harnesses power of RPA, AI and BPM. These three key pillars of holistic automation are natively available within the platform. With continuous innovation in our products and services, we endeavor to help our customers improve their competitive advantages.

www.nividous.com

About Nividous

  • Nividous, an intelligent automation company, is passionate about enabling organizations to work at their peak efficiency. From day one we, at Nividous, have focused on building a unified intelligent automation platform that harnesses power of RPA, AI and BPM. These three key pillars of holistic automation are natively available within the platform. With continuous innovation in our products and services, we endeavor to help our customers improve their competitive advantages. www.nividous.com

Automation

  • Robotic Process Automation
  • Attended vs. Unattended RPA
  • Artificial Intelligence and RPA
  • What is Intelligent Automation
  • Intelligent Document Processing
  • What is Hyperautomation
  • Accounts Payable Automation
  • Revenue Cycle Management

Industries

  • Finance & Banking
  • Insurance
  • Healthcare
  • Manufacturing
  • Life Science
  • Logistics and Supply Chain

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  • Nividous Platform
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  • RPA Bots
  • Smart Bots
  • Control Center

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RoI Calculator Request Demo Community

Contact

  • [email protected]
  • +1 (442) 444 2767

Mumbai, Ahmedabad, Moorestown, Sacramento, Hertfordshire

Automation

  • Robotic Process Automation
  • Attended vs. Unattended RPA
  • Artificial Intelligence and RPA
  • What is Intelligent Automation
  • Intelligent Document Processing
  • What is Hyperautomation
  • Accounts Payable Automation
  • Revenue Cycle Management

RoI Calculator

Industries

  • Finance & Banking
  • Insurance
  • Healthcare
  • Manufacturing
  • Life Science
  • Logistics and Supply Chain

Product

  • Nividous Platform
  • Studio
  • RPA Bots
  • Smart Bots
  • Control Center

Request Demo

Services

  • Quick Start Guarantee
  • Professional Services
  • BPM Implementation

Resources

  • Case Studies
  • Webinars
  • Analyst Reports
  • eBooks
  • Videos
  • Blogs

Community

Company

  • About us
  • Partners
  • Customers
  • Events
  • News
  • Careers

Contact

  • [email protected]
  • +1 (442) 444 2767

Mumbai, Ahmedabad, Moorestown, Sacramento, Hertfordshire

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