Insurer-uses-Nividous-RPA-Smart-Bots-opt
 

Insurer uses Nividous Smart Bots to allow Customer Service Automation

 

Industry

  • Insurance

Processes Automated

  • Customer case classification
  • Batch jobs upload process
  • Payment reconciliation

Automation Highlights

  • Machine Learning utilized to understand and classify email content
  • <2% routed for exception handling
  • Easy scalability, allowing for definition of additional classifications in the future

Leading Insurance Firm

The client offers retail, commercial, personal, and rural insurance solutions to individuals and corporate accounts. A designated case manager previously spent over four hours manually identifying customer case type, classifying it into a specific category, and assigning it to an appropriate representative.

Nividous offered an intelligent automation solution to enable customer service operations and eliminate the client’s manual efforts by 90%.

Download Full Case Study
parallax background
 

We have seen tremendous improvement in our performance metrics since deploying Nividous Smart Bots to automate the manual labor involved in the customer service operations. We plan to scale up the solution for other processes and expand the use of the Smart Bots for different departments.

VP, Service Desk Operations

A Leading Insurance Firm

 

Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks

Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks

Latest Blogs

October 12, 2021
How To Automate Your Business In Any Industry | Nividous

How To Automate Your Business In Any Industry

Convinced automation is the key to growth? Find out how to automate your business. Here’s an introduction that applies to every industry.
September 6, 2021
Workflow Automation: A Practical Introduction

Workflow Automation: A Practical Introduction

What could you accomplish if you weren't busy assigning tasks, checking on progress, and tracking completion? Workflow automation has the answer.
July 22, 2021
5 Surprising Intelligent Automation Benefits

5 Surprising Intelligent Automation Benefits

You know the major intelligent automation benefits. But did you know it can also reveal hidden bottlenecks? Learn this tech’s surprising advantages.