Insurer uses Nividous Smart Bots to allow Customer Service Automation

Shvetal has over 25 years of experience in the process automation space and brings tremendous knowledge to help clients navigate their digital transformation journey. He plays a leading role in steering innovation for the Nividous’ one-of-a-kind Hyperautomation platform. His vision has helped Nividous get recognized as a high- profile thought leader in driving digital transformation through intelligent automation.

He comes to Nividous from Progress Software where he was the Director of Engineering for their Business Process Management Division. Prior to Progress Software, Shvetal served as Senior Director of Engineering at Savvion Inc, where he contributed to the development of many products in the area of BPM software. Progress Software acquired Savvion Inc in January 2010. Shvetal joined Savvion in 1996 as one of the early developers for their highly successful Savvion Business Manager product, rated consistently for many years as one of the top three BPM products worldwide by leading analysts like Gartner and Forester. Prior to Savvion, Shvetal worked at Netscape Inc in their Enterprise Servers division.

He holds a Bachelor of Engineering degree in Electronics from Mumbai University, India and a Master of Science in Computer Engineering from Santa Clara University, California.

Kaushal is an evangelist for digital transformation using process automation technologies. Kaushal is a consistent advocate of approaching business objectives with a holistic view of processes, platforms, and people to generate measurable business value which has enabled him to steer Nividous ahead as a leader in intelligent automation space.

Kaushal comes to Nividous from Progress Software where he was the Vice President, South Asia and headed Field operations as well as Shared Services that included Global Professional Services and Customer Support out of India. Prior to Progress, Kaushal was with Savvion Inc, one of the principle software providers in the BPM space, where he was the Managing Director of Savvion India, a wholly owned subsidiary of Savvion and was responsible for sales, consulting and product operations. Kaushal joined Savvion in 1995 as one of the earliest employees and worked with high technology leaders including Fujitsu, IBM and Computer Associates for incorporating cutting edge technology into their products. In 1999, he moved to India to set up business operations.

He holds a Bachelor of Engineering degree in Electronics and Communications from Gujarat University, India and a Master of Science in Computer Engineering from Santa Clara University, California.