Automation has, by now, proven to be an invaluable tool for improving business efficiency, cutting costs, and even, these days, assisting in the fight against inflation. More and more companies are exploring automation platforms and evaluating their processes to see where automation could do the most good. And thanks to technology advancements, we’re no longer limited to automating simple, discrete tasks, like data migration. Using layers of technologies—like AI, RPA, intelligent document processing, business process management tools, and machine learning—organizations can automate entire processes (like accounts payable or customer onboarding) to achieve even better results.
With so many businesses starting to take advantage of these solutions, you might be wondering exactly how they’re using them. Below, we’ve listed this information for an array of leading companies switching to automation.
And if you have any questions about the Nividous intelligent automation platform—or want to talk about a specific business challenge you think automation might help solve—please reach out. We’d be happy to talk through it and show you what we have to offer.
Curious about the return on investment for an automation project?
Take a look at our ROI calculator to figure out the potential cost savings that could be in store for you.
Leading Companies Switching To Automation
| Company Name | Type Of Automation | How They’re Utilizing Automation | Source Name |
|---|---|---|---|
| JPMorgan | Intelligent Document Processing | Review commercial-loan agreements | Time |
| Microsoft | Intelligent Document Processing | Scan and process content | Time |
| AEG Vision | Hyperautomation (intelligent automation) | Claims eligibility, submissions, and review;
data migration; report automation; new stores and employee onboarding; price change management; medical insurance/medical card extraction |
Nividous |
| Alibaba | Hyperautomation | Generate product descriptions for clients; also for shipping, logistics, and customer shopping predictions | Contract Fit |
| All Chemical | Hyperautomation | Sales order creation, collections, on-demand invoice sharing with customers, and monthly reporting | Nividous |
| AMN Healthcare | Hyperautomation | Checking and processing timecards | Datamation |
| BML Digital | Hyperautomation | Invoice validation, medical screening, order generation, and predictive maintenance | IT PRO |
| Coca-Cola | Hyperautomation | On-demand shipping requests, SAP invoicing process | Flobotics |
| CNM LLP | Hyperautomation | Accounts payable | Nividous |
| CVS Health | Hyperautomation | Handle benefits administration, including streamlining application receipts, payments, and issue resolution | ITPro |
| David’s Bridal | Hyperautomation | Answer customer inquiries | Time |
| Freshworks | Hyperautomation | Streamline areas of HR, such as invoice handling, employee onboarding and offboarding, and customer order processing | CIO |
| Generali | Hyperautomation | Streamline the insurance customer experience as it relates to taking out new policies and making claims | Contract Fit |
| Heathrow Airport | Hyperautomation | Built a low-code/no-code community of practice that enables employees across the wider business to build their own automations | ITPro |
| HSBC | Hyperautomation | Customer interactions | Contract Fit |
| Keplr Vision | Hyperautomation | Streamline the claims submission process and speed up more than 20 other internal processes including claims verification, inventory management, and more | Nividous |
| Mercedes Benz | Hyperautomation | Works alongside humans to complete alterations, customizations of cars | Guardian |
| Otsego County in New York State | Hyperautomation | Answer public questions via web chat | Time |
| Reckitt | Hyperautomation | Streamline IT processes, including service desk and end-user computing and application | ITPro |
| Redington Gulf | Hyperautomation | Payment processing, vendor rebate tracking, and data management | Datamation |
| SolveXia | Hyperautomation | Streamline tax, finance, and compliance operations to save time and effort when reconciling, combining, mapping, and analyzing data | Emergen Research |
| TUI | Hyperautomation | Incorporated into self-service portals that allow travelers to take control of their trip and cut waiting times | Contract Fit |
| Unilever | Hyperautomation | Analyze speech patterns and vocabulary during virtual recruitment interviews | Contract Fit |
| Ada | Service-desk Automation | Customer service chatbots | Ada |
| Airbnb | Service-desk Automation | Search, booking, and payment processes | Ada |
| Netflix | Service-desk Automation | Testing to ensure compatibility and portability across multiple devices | Tray.io |
| Spotify | Service-desk Automation | Automatic artist payments | Ada |
| Adidas | Robotic Process Automation | Standardize and automate processes across departments to reduce time to market | Bizagi |
| AEON Credit Service (Asia) | Robotic Process Automation | Speed up its credit card application process to reduce the approval time of credit limits | Bizagi |
| AgFirst Credit Bank | Robotic Process Automation | Streamline their loan approval process to close applications more quickly; also to streamline special asset management and onboarding processes | Bizagi |
| AMN Healthcare | Robotic Process Automation | Streamline time card processing to support timely paychecks and eliminate time card losses | Datamation |
| AT&T | Robotic Process Automation | Help technicians activate equipment for customers; collect data for service orders and customer service reports | Flobotics |
| Audi Japan | Robotic Process Automation | Simplify finance department deals and processes | Bizagi |
| Bancolombia | Robotic Process Automation | Help clients better manage their investment portfolio | BoTree |
| BNP Paribas Cardif Japan | Robotic Process Automation | Simplify the claims process, including validation, assessment, and approval tasks to shorten the delivery of new product releases | Bizagi |
| Citizens Bank | Robotic Process Automation | Standardize and digitize data related to the commercial lending process to help CX teams respond to customers in real time and accelerate customer onboarding | Bizagi |
| Cobmax | Robotic Process Automation | Back-office operations, customer reports | AiMultiple |
| Credigy | Robotic Process Automation | Process account-based documents by email, media download, or other types; forward suspicious emails for URL scanning and alert users if URLs appear malicious; support compliance by automatically downloading updates; automate IT audits including password strength tests | AiMultiple |
| David’s Bridal | Robotic Process Automation | Chatbots handle customer questions, appointment scheduling, taking payments | LivePerson |
| Deutsche Post DHL Group | Robotic Process Automation | Simplify access to the vendor data management system, creating a standardized workflow for compliant vendor selection | Bizagi |
| Geesinknorba | Robotic Process Automation | Manufacturing process | Bizagi |
| Harmonic Machines | Robotic Process Automation | Machine automation to handle a variety of tasks and tools | Datamation |
| Harrods | Robotic Process Automation | Modernize its in-house watch design and repair service to give 100% visibility to Harrods staff and automate updates for customers | Bizagi |
| Keybank | Robotic Process Automation | Invoice delivery and accounts receivable | BoTree Technologies |
| Kyocera | Robotic Process Automation | Pricing approval process for large accounts | Bizagi |
| Lexitas | Robotic Process Automation | Input files, extract data, and convert files to the desired format | Xerox |
| Lyft | Robotic Process Automation | Marketing automation | Flobotics |
| OCS Group | Robotic Process Automation | Onboarding process for short-term employee contracts | Bizagi |
| Philips | Robotic Process Automation | Image recognition/computer vision; data mining to compare patient records with a global database of patients; and its Self-Health AI app | Flobotics |
| RDS Virginia | Robotic Process Automation | Sort PET, HDPE, plastic film, cups, and metals at one of its Roanoke facilities | AMP Robotics |
| Sicoob | Robotic Process Automation | Insurance quotes, payroll loans, and credit limit analysis | AiMultiple |
| Singtel | Robotic Process Automation | Customer order processing, billing, and more | Computer Weekly |
| State Finance Secretariat of Ceará in Brazil | Robotic Process Automation | Monitor and reward performance for remote employees | Bizagi |
| Swisslog Healthcare | Robotic Process Automation | Streamline sales team processes and IT integrations to cut the lead time for quotations | Bizagi |
| Tecpetrol | Robotic Process Automation | Standardize business processes to identify bottlenecks and improvement areas while still maintaining compliance with safety and environmental protocols | Bizagi |
| Thomson Plastics | Robotic Process Automation | Transfer plastic parts out of hot-molding machines and place them on a conveyor belt for quality inspection | Bloomberg |
| Uber | Robotic Process Automation | Customer transactions and invoices (UberFreight) | Datamation |
| UBS | Robotic Process Automation | IT operations | AiMultiple |
| Walmart | Robotic Process Automation | Day-to-day office tasks such as digitizing documents, handling internal service processes, inventory monitoring | Flobotics |
| Wyndham Capital Mortgage | Robotic Process Automation | Loan setup, initial and closing disclosures, loan service initial reviews, and lock desk | Wyndham Capital |
| Zurich Insurance | Robotic Process Automation | Policy issuance process | BoTree |
