An Insurer Improves its Business Underwriting Process Using BPM System
In the history of our engagement with solutions providers, this is the first occurrence where we did not have to raise a single escalation during the complete rollout. We have been able to streamline and automate a lot of processes, including underwriting, which helped us in effectively catering to our growing customer base.
Chief Operations Officer
Leading Life and General Insurance Company
Improvement in escalation management
Reduction in manual efforts
Better visibility across different systems
Industry
- Insurance
Newly Developed BPM System Supports
- End-to-end customer-branch activities
- Ad-hoc receipts and exception management for policies/loans
- Web service-based integration across multiple systems
- Timely email notifications and quick escalation support
- SMS feature for updating customers regarding their policy
The world’s leading life and general insurance company
The customer has insured over 1.1 million people, has 2200 corporate clients, and 137 offices around the country with AUM base of INR 190+ billion. Aiming to acquire new customers aggressively, the insurer desired to quickly improve the process performance and re-engineer the processes, including the new business underwriting process. Nividous re-designed business process management – BPM system that offers all the essential features to streamline and automate core customer-branch operations.
Related Case Studies
Latest Blogs
The Robotic Process Automation (RPA) market is projected to soar to an impressive $50.50 billion globally by 2030. This surge […]
Data explosion is real. The amount of information we generate daily is staggering, estimated to reach 181 zettabytes by 2025 […]
The global Artificial Intelligence (AI) market in manufacturing is expected to reach $20.8 billion by 2028, with a CAGR of […]