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An Eyecare Group Automates Insurance Claim Process with Nividous Platform


Nividous platform has proven to be a game-changer for our end-to-end claim verification and submission process. The unnecessary delays are now eliminated. Both doctors and patients have clear end-to-end visibility. We can deliver a happier patient experience with automated and timely communication. We have also successfully expanded the use of the Nividous platform across the enterprise to automate several processes.

Chief Information Officer
A Leading Eyecare Group
Testimonials Quote Icon
95%

Manual tasks are automated

100%

Claim data accuracy

>80%

Claim payment cycle efficiency

Industry

  • Healthcare

Processes Automated

  • Claims verifications and submissions
  • Claims eligibility check
  • Patient appointment scheduling
  • Data migration
  • Report automation
  • New stores and employee onboarding
  • Price change management

Automation Highlights

  • Bots can be scheduled/called on-demand
  • Seamless execution of automated tasks on Internal legacy system and insurance carriers’ sites

A leading eyecare group having >100% revenue growth yearly


The customer has arrangements with more than 40 insurance carriers offering hundreds of different insurance plans for its wide range of eyecare products and services.

Each day, the customer received numerous submissions for the claim processing. Each submission required administrative staff to manually verify details and update isolated systems, in addition to relaying patient communication.

Nividous RPA Bots enabled up to 95% automation replacing manual tasks related to claim verification and submission.

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Discover how Nividous' Intelligent Automation Platform with Generative AI capabilities automated E&M CPT coding, eliminating manual errors and improving turnaround time by 85%.
A leading eye care group uses Nividous RPA Bots to automate over 20 business processes of cross-functional operations and improve process turnaround time by 65%.

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