An Eyecare Group Automates Insurance Claim Process with Nividous Platform
Nividous platform has proven to be a game-changer for our end-to-end claim verification and submission process. The unnecessary delays are now eliminated. Both doctors and patients have clear end-to-end visibility. We can deliver a happier patient experience with automated and timely communication. We have also successfully expanded the use of the Nividous platform across the enterprise to automate several processes.
Chief Information Officer
A Leading Eyecare Group
Manual tasks are automated
Claim data accuracy
Claim payment cycle efficiency
Industry
- Healthcare
Processes Automated
- Claims verifications and submissions
- Claims eligibility check
- Patient appointment scheduling
- Data migration
- Report automation
- New stores and employee onboarding
- Price change management
Automation Highlights
- Bots can be scheduled/called on-demand
- Seamless execution of automated tasks on Internal legacy system and insurance carriers’ sites
A leading eyecare group having >100% revenue growth yearly
The customer has arrangements with more than 40 insurance carriers offering hundreds of different insurance plans for its wide range of eyecare products and services.
Each day, the customer received numerous submissions for the claim processing. Each submission required administrative staff to manually verify details and update isolated systems, in addition to relaying patient communication.
Nividous RPA Bots enabled up to 95% automation replacing manual tasks related to claim verification and submission.
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