Voice and chat-enabled cognitive RPA Bots to lift customer experience

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Voice and chat enabled Nividous RPA Bots
 

Voice and Chat-Enabled Nividous RPA Bots to Enhance Customer Experience

 

Industry

  • Healthcare

Processes Automated

  • Patient appointment scheduling
  • Benefits eligibility check
  • Claim verification and submissions
  • Data migration
  • Report automation
  • New stores and employee onboarding
  • Price change management

Automation Highlights

  • Nividous RPA Bots with cognitive capabilities
  • Bots also fetch patient’s insurance benefit eligibility

A leading eyecare group having 120 stores in 10 states in the United States

The customer provides acquisition and operational support solutions to optometry practices. Rapid expansion required hiring and training call center FTEs with a call center being the only available channel for patients to make an appointment.

Voice and Chat-enabled Nividous RPA Bots to allow customers/patients to perform multiple actions, including finding the closest store and booking/updating/revisiting an appointment.

Download Full Case Study
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Nividous platform has proven to be a game changer to support our rapid growth. Freed up workforce can now focus more on delivering better customer services.

Chief Information Officer

A Leading Eyecare Group

 

Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks

Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks

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