Voice and chat-enabled cognitive RPA Bots to lift customer experience

Register for Webinar

RPA and AI: Automation in Accounting and Finance
March 11th   1:00 PM EDT


Register for
Webinar
Voice and chat enabled Nividous RPA Bots
 

Voice and Chat-Enabled Nividous RPA Bots to Enhance Customer Experience

 

Industry

  • Healthcare

Processes Automated

  • Patient appointment scheduling
  • Benefits eligibility check
  • Claim verification and submissions
  • Data migration
  • Report automation
  • New stores and employee onboarding
  • Price change management

Automation Highlights

  • Nividous RPA Bots with cognitive capabilities
  • Bots also fetch patient’s insurance benefit eligibility

A leading eyecare group having 120 stores in 10 states in the United States

The customer provides acquisition and operational support solutions to optometry practices. Rapid expansion required hiring and training call center FTEs with a call center being the only available channel for patients to make an appointment.

Voice and Chat-enabled Nividous RPA Bots to allow customers/patients to perform multiple actions, including finding the closest store and booking/updating/revisiting an appointment.

Download Full Case Study
parallax background
 

Nividous platform has proven to be a game changer to support our rapid growth. Freed up workforce can now focus more on delivering better customer services.

Chief Information Officer

A Leading Eyecare Group

 

Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks

Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks

Latest Blogs

February 24, 2021
What Is Intelligent Automation?

What Is Intelligent Automation?

What is intelligent automation, and how can it benefit your company? Get the basics in this primer.
February 1, 2021
Benefits_Of_RPA_Nividous

Top benefits of RPA (Robotic Process Automation) and its application across industries

According to the latest forecast from Gartner, a leading industry analyst, “Global robotic process automation (RPA) software revenue is projected to reach $1.89 billion in 2021, […]
December 5, 2020
Robotic-process-automation-in-manufacturing-industry-opt-v2

Role of Robotic Process Automation in manufacturing industry

For decades, the manufacturing industry has used physical robots to assemble, test, and package their products. These robots help in streamlining the assembly line but the […]