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  • Voice and Chat-Enabled Nividous RPA Bots to Enhance Customer Experience
Voice and chat enabled Nividous RPA Bots
 

Voice and Chat-Enabled Nividous RPA Bots to Enhance Customer Experience

 
>50%

Of appointments via chatbot

35%

Saving of FTEs required in call center

60%

Increased process efficiency

Industry

  • Healthcare

Processes Automated

  • Patient appointment scheduling
  • Benefits eligibility check
  • Claim verification and submissions
  • Data migration
  • Report automation
  • New stores and employee onboarding
  • Price change management

Automation Highlights

  • Nividous RPA Bots with cognitive capabilities
  • Bots also fetch patient’s insurance benefit eligibility

A leading eyecare group having 120 stores in 10 states in the United States

The customer provides acquisition and operational support solutions to optometry practices. Rapid expansion required hiring and training call center FTEs with a call center being the only available channel for patients to make an appointment.

Voice and Chat-enabled Nividous RPA Bots to allow customers/patients to perform multiple actions, including finding the closest store and booking/updating/revisiting an appointment.

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Testimonial-Icon
 

Nividous platform has proven to be a game changer to support our rapid growth. Freed up workforce can now focus more on delivering better customer services.

Chief Information Officer

A Leading Eyecare Group

 

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Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks

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Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks

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About Nividous

Nividous, an intelligent automation company, is passionate about enabling organizations to work at their peak efficiency. From day one we, at Nividous, have focused on building a unified intelligent automation platform that harnesses power of RPA, AI and BPM. These three key pillars of holistic automation are natively available within the platform. With continuous innovation in our products and services, we endeavor to help our customers improve their competitive advantages.

www.nividous.com

About Nividous

  • Nividous, an intelligent automation company, is passionate about enabling organizations to work at their peak efficiency. From day one we, at Nividous, have focused on building a unified intelligent automation platform that harnesses power of RPA, AI and BPM. These three key pillars of holistic automation are natively available within the platform. With continuous innovation in our products and services, we endeavor to help our customers improve their competitive advantages. www.nividous.com

Automation

  • Robotic Process Automation
  • Attended vs. Unattended RPA
  • Artificial Intelligence and RPA
  • What is Intelligent Automation
  • Intelligent Document Processing
  • What is Hyperautomation
  • Accounts Payable Automation
  • Revenue Cycle Management

Industries

  • Finance & Banking
  • Insurance
  • Healthcare
  • Manufacturing
  • Life Science
  • Logistics and Supply Chain

Product

  • Nividous Platform
  • Studio
  • RPA Bots
  • Smart Bots
  • Control Center

Services

  • Quick Start Guarantee
  • Professional Services
  • BPM Implementation

Resources

  • Case Studies
  • Webinars
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Company

  • About us
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  • Events
  • News
  • Careers
RoI Calculator Request Demo Community

Contact

  • [email protected]
  • +1 (442) 444 2767

Mumbai, Ahmedabad, Moorestown, Sacramento, Hertfordshire

Automation

  • Robotic Process Automation
  • Attended vs. Unattended RPA
  • Artificial Intelligence and RPA
  • What is Intelligent Automation
  • Intelligent Document Processing
  • What is Hyperautomation
  • Accounts Payable Automation
  • Revenue Cycle Management

RoI Calculator

Industries

  • Finance & Banking
  • Insurance
  • Healthcare
  • Manufacturing
  • Life Science
  • Logistics and Supply Chain

Product

  • Nividous Platform
  • Studio
  • RPA Bots
  • Smart Bots
  • Control Center

Request Demo

Services

  • Quick Start Guarantee
  • Professional Services
  • BPM Implementation

Resources

  • Case Studies
  • Webinars
  • Analyst Reports
  • eBooks
  • Videos
  • Blogs

Community

Company

  • About us
  • Partners
  • Customers
  • Events
  • News
  • Careers

Contact

  • [email protected]
  • +1 (442) 444 2767

Mumbai, Ahmedabad, Moorestown, Sacramento, Hertfordshire

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