Voice and Chat-Enabled Nividous RPA Bots to Enhance Customer Experience
>50%
Of appointments via chatbot
35%
Saving of FTEs required in call center
60%
Increased process efficiency
Industry
- Healthcare
Processes Automated
- Patient appointment scheduling
- Benefits eligibility check
- Claim verification and submissions
- Data migration
- Report automation
- New stores and employee onboarding
- Price change management
Automation Highlights
- Nividous RPA Bots with cognitive capabilities
- Bots also fetch patient’s insurance benefit eligibility
A leading eyecare group having 120 stores in 10 states in the United States
The customer provides acquisition and operational support solutions to optometry practices. Rapid expansion required hiring and training call center FTEs with a call center being the only available channel for patients to make an appointment.
Voice and Chat-enabled Nividous RPA Bots to allow customers/patients to perform multiple actions, including finding the closest store and booking/updating/revisiting an appointment.
Download Full Case Study
Nividous platform has proven to be a game changer to support our rapid growth. Freed up workforce can now focus more on delivering better customer services.
A Leading Eyecare Group
Related Case Studies
Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks
Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks
Latest Blogs
January 23, 2023
Choosing between personal automation or end-to-end business workflow automation? These comparisons will help you decide.
December 19, 2022
Robotic Process Automation (RPA) is growing at astounding rates, but is it right for your business? Review these proven benefits of RPA to find out.
December 19, 2022
This article will explain the difference between robotic process automation (RPA) and workflow automation. It will also show you how both technologies can help you streamline […]