Voice and Chat-Enabled Nividous Bots to Enhance Customer Experience
Nividous platform has proven to be a game changer to support our rapid growth. Freed up workforce can now focus more on delivering better customer services.
Chief Information Officer
A Leading Eyecare Group
Of appointments via chatbot
Saving of FTEs required in call center
Increased process efficiency
Industry
- Healthcare
Processes Automated
- Patient appointment scheduling
- Benefits eligibility check
- Claim verification and submissions
- Data migration
- Report automation
- New stores and employee onboarding
- Price change management
Automation Highlights
- Nividous RPA Bots with cognitive capabilities
- Bots also fetch patient’s insurance benefit eligibility
A leading eyecare group having 120 stores in 10 states in the United States
The customer provides acquisition and operational support solutions to optometry practices. Rapid expansion required hiring and training call center FTEs with a call center being the only available channel for patients to make an appointment.
Voice and Chat-enabled Nividous RPA Bots to allow customers/patients to perform multiple actions, including finding the closest store and booking/updating/revisiting an appointment.
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