A Leading Eyecare Group Revolutionizes its Complete Revenue Cycle Management with Nividous RPA Bots


Increase in appointments without an increase in Call center FTE


Hours saved for
highly skilled


Eligible claims processed and reconciled


Improvement in time to integrate a new acquisition


Reduction in
Claim to


  • Healthcare

Processes Automated

  • Claims eligibility, submissions, and review
  • Data migration
  • Report automation
  • New stores and employee onboarding
  • Price change management

Automation Highlights

  • Automation of 40+ eligibility and claims processes
  • Opened more channels for appointment setting behind a chatbot
  • Claims reconciliation with bank and AR reporting

A Leading Eyecare Group

The group provides acquisition and operational support solutions to optometry practices to empower them with collaboration, innovative thinking, and a strong vision for future growth. With over 120 optometry stores and continual rapid acquisitions, an island of information systems was created, causing several challenges to critical functions, including claims processing. Non-optimization of highly valued resources could also result in a significant revenue loss. Moreover, inaccurate insurance information could lead to missed revenue.

Nividous was deployed as a standardized platform to automate a series of cross-functional operations involving doctors and administrative staff.

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Nividous platform-enabled process automation has proven to be a game-changer to support our rapid growth. Our highly skilled resources are freed up to focus on more value-added tasks, delivering better customer services. We have seen great success with Nividous platform across different departments. The platform has played an instrumental role in revolutionizing overall revenue management.

Chief Information Officer

A Leading Eyecare Group


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