A Leading Eyecare Group Revolutionizes its Complete Revenue Cycle Management with Nividous RPA Bots
Increase in appointments with same FTEs
Staff-hours saved per year
Claims payments per year
Worth missed claims recovery
DSO Reduction in claim to cash
Yearly savings in manual effort
Industry
- Healthcare
Processes Automated
- Claims eligibility, submissions, and review
- Data migration
- Report automation
- New stores and employee onboarding
- Price change management
Automation Highlights
- Automation of 40+ eligibility and claims processes
- Opened more channels for appointment setting behind a chatbot
- Claims reconciliation with bank and AR reporting
A Leading Eyecare Group
The customer provides acquisition and operational support solutions to optometry practices to empower them with collaboration, innovative thinking, and a strong vision for future growth. With ~360 practices across 20 states in the USA and continual rapid acquisitions, an island of information systems was created, causing several challenges to critical functions, including claims processing. Non-optimization of highly valued resources could also result in a significant revenue loss. Moreover, inaccurate insurance information could lead to missed revenue.
Nividous was deployed as a standardized platform to automate a series of cross-functional operations involving doctors and administrative staff.
Download Full Case StudyNividous platform-enabled process automation has proven to be a game-changer to support our rapid growth. Our highly skilled resources are freed up to focus on more value-added tasks, delivering better customer services. We have seen great success with Nividous platform across different departments. The platform has played an instrumental role in revolutionizing overall revenue management.
A Leading Eyecare Group