The customer is one of the fastest growing banks, offering specialized services under different business verticals including Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Agri-Business Banking, Development Banking, and Financial Inclusion, and Treasury and Financial Markets Operations.
The customer provides several types of guarantees on behalf of their customers; bank guarantee closure process required daily execution involving several manual operations that were time-intensive and error-prone. The customer was looking for a cost-effective and efficient solution to streamline these processes and offer better customer service.
The Nividous team successfully deploys Nividous RPA to automate the end-to-end bank guarantee closure process and empowers faster customer communication. Manual operations requiring complex rules-based decision making are now automated using RPA Bots enabling up to 50% reduction in operational cost.
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