Automating Insurance Premium Payments on the InsurPay Portal for a Leading Digital Insurance Payment Provider
The Nividous RPA Bot for insurance payment processing has allowed us to manage increased daily transactions by 220%, as the Bot seamlessly navigates between multiple systems performing complex validations. Its adept handling of exception scenarios and 100% accuracy have elevated the process’s efficiency, allowing our team to focus on critical tasks. The Nividous Control Center dashboard provides invaluable insights, making this automation solution a game-changer.
Chief Information Officer
A Leading Digital Insurance Payment Provider
Monthly payments processed
Improved process TAT
Accuracy in payment processing
Reduction in manual effort
Industry
- Financial Services
Processes Automated
- Insurance premium payment posting
- Insurance payment through IVR calls
Automation Highlights
- Seamless handling of complex validations and data retrieval across discrete systems (InsurPay Portal and carriers’ websites), and effective exception management.
Automating Premium Payments on InsurPay Portal
The company’s manual processing of 500 daily insurance premium payments, involving data retrieval from the InsurPay Portal and validation across 25 carriers’ websites, led to errors, extended turnaround times, and high operational costs. The Nividous RPA Bot now seamlessly navigates the InsurPay Portal and carriers’ websites, performing complex validations, generating virtual cards, and making payments. The solution has enabled heightened data accuracy, improved process TAT, and the ability to manage a substantially higher volume of payments.
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