An Insurer Improves its Business Underwriting Process Using BPM System
Improvement in escalation management
Reduction in manual efforts
Better visibility across different systems
Industry
- Insurance
Newly Developed BPM System Supports
- End-to-end customer-branch activities
- Ad-hoc receipts and exception management for policies/loans
- Web service-based integration across multiple systems
- Timely email notifications and quick escalation support
- SMS feature for updating customers regarding their policy
The world’s leading life and general insurance company
The customer has insured over 1.1 million people, has 2200 corporate clients, and 137 offices around the country with AUM base of INR 190+ billion. Aiming to acquire new customers aggressively, the insurer desired to quickly improve the process performance and re-engineer the processes, including the new business underwriting process. Nividous re-designed business process management - BPM system that offers all the essential features to streamline and automate core customer-branch operations.
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In the history of our engagement with solutions providers, this is the first occurrence where we did not have to raise a single escalation during the complete rollout. We have been able to streamline and automate a lot of processes, including underwriting, which helped us in effectively catering to our growing customer base.
Leading Life and General Insurance Company
