An Insurer Automates its Auto Termination Pay-Out Process Using a RPA Bot
Better auditability
Minutes for exception handling
Reduction in human efforts
Industry
- Insurance
Processes Automated
- Auto-termination pay-outs
- Premium calculation
- Customer onboarding using AI and ML
- Mobile automation using WhatsApp
Automation Highlights
- Automated emails to highlight exceptions and expedite resolution
- Automatic SMS status notifications to customers
- Bots generate flawless logs to be utilized for data auditing
A rapidly growing life insurance company in India
The customer is promoted by prominent financial organizations and has access to a network of more than 50 million customers. The daily task to identify auto-termination policies and to process the pay-outs required employees to gather and update information from multiple discrete systems manually.
Nividous RPA Bots eliminated daily manual effort related to data extraction, quality checks, and customer communication and enabled process efficiency.
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We have successfully automated more than 95% manual efforts for the auto-termination pay-out process with the help of Nividous RPA Bot and have also achieved significantly improved data auditability for better compliance.
A Leading Life Insurance Company
