IBM Business Automation Workflow Speeds Up Loan Disbursement Process
Reduction in TAT for loan processing
Increase in the business of group loans
Improved customer communication
Industry
- Banking
Solutions Highlights
- IBM business automation workflow
- An intuitive interface for handheld devices
A rapidly growing bank in India
The bank, with more than 1.4 million customers, faced problems related to the group loan disbursement process in rural areas. The manual and decentralized loan disbursement process caused issues associated with turnaround time, document collection, and approvals, thereby affecting the efficiency of the loan department.
The Nividous team developed a solution using the IBM business automation workflow. The team also integrated an interface for handheld devices for remote bank staff to capture customer’s data and documents offline and synchronize it later with a centralized server.
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We have been able to reduce the turnaround time for group business loan process from 14 days to 3 days with an increase in the overall business of the group loan department by 20%. We have won the IDBRT Banking Technology Excellence award and Finnovati award for Innovation in Banking, Financial Services, and Insurance Sector using the BPM solution deployed by Nividous.
A Rapidly Growing Bank in India
