IBM Business Automation Workflow Speeds Up Loan Disbursement Process


A rapidly growing Indian bank with more than 1.4 million customers and a business size of INR 31 bn, faced problems related to the group loan disbursement process in rural areas.

The bank followed a manual and decentralized loan disbursement process, leading to problems related to turnaround time, document collection and approvals, thereby affecting the efficiency of loan department.

The Nividous team developed a solution using IBM business automation workflow that was being used internally as a standard by the bank. The team also integrated an interface for handheld devices (mobile and tablet) for remote bank staff to capture customer’s data and essential documents offline and synchronize it later with a centralized server.

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