The customer, a leading financial services provider in Asia, consists of 30 businesses and offers comprehensive financial services with origins in the retail industry. Its business portfolio includes credit businesses, banking businesses, overseas businesses and fee businesses.
The customer needed enhanced capabilities in operations to reduce reliance on an aging technology infrastructure across the front and back offices that lacks features and flexibility to deliver credit card and loan products swiftly.
The Nividous team worked closely with customer’s Business and IT teams to map all processes across the credit card lifecycle to provide a robust solution that automates these processes including document fulfilment check and enable instant approval and issuance of credit cards with real-time visibility.
The solution built using Bizagi Digital Business Platform enabled up to 50% reduction in the average process handling time and improved the level of automation, integration and embedded controls.
Download the case study to learn how the Nividous team enabled an automation of end-to-end credit card approval and issue process.