Automating Insurance Verification Process for a Leading Healthcare Specialty Infusion Provider
The Nividous Intelligent Automation platform has allowed us to save 80% of the employee time required to verify insurance benefits and human errors have been completely eliminated. We soon plan to expand the use of the platform to automate other processes and achieve more significant ROI.
Chief Information Officer
A Leading Healthcare Specialty Infusion Provider
Savings in processing time
Reduction in human errors
Improvement in productivity
Industry
- Healthcare
Processes Automated
- Patients’ insurance benefits verification process
Automation Highlights
- The company currently uses a desktop application with unpredictable response times.
- The Nividous Bot was trained to handle the responses and automated them successfully with all scenarios.
Automating Insurance Verification Process
Checking and verifying the details of medical and pharmacy insurance benefits was a highly manual and time-intensive process. The Nividous Intelligent Automation platform was deployed to automate the complete process involving the customer’s internal system and a commercial application, allowing them to achieve a 100% reduction in human errors and 80% savings in processing time.
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