A-Leading-Life-Insurance-Company-Uses-Nividous-Smart-Bots-to-Automate-its-Customer-Onboarding-Process-Case-Study-opt
 

A Leading Insurance Company Uses Nividous Smart Bots to Automate its Customer Onboarding Process

 
60%

Reduction in FTE

75%

Process tasks were automated

50%

Reduction in fraudulent data

>90%

Improved data accuracy

Industry

  • Insurance

Processes Automated

  • Customer onboarding using AI and ML
  • Underwriting of new business proposals
  • Auto-termination pay-outs
  • Premium calculation
  • Mobile automation using WhatsApp

Hyperautomation Highlights

  • Facial authentication and liveliness detection
  • Face comparison between images captured via mobile device with images in KYC documents
  • Data entry from the point of origin
  • Natively embedded workflow and an intuitive interface for human review

Automating Customer Onboarding with Intelligent Automation for an Insurer

The customer onboarding process required insurance agents to collect end-customers’ primary details and supportive documents in the field using a hand-held android device. The process required significant involvement of back-office staff in manually verifying and approving these documents. The biggest challenges were detecting fraudulent activities and expediting the verification process.

Nividous Smart Bots with native Machine Learning capabilities were successfully deployed to automate the complete process. The Bots with intelligent OCR capabilities can accurately capture text and images from a range of documents, and autofill the data in a mobile app-based application form.

Download Full Case Study
parallax background
 

Nividous Smart Bots with natively embedded cognitive capabilities have allowed us to deliver a wow onboarding experience that includes real-time mobile engagement, self-service, and omnichannel communications. We can create a competitive edge—all while ensuring compliance and automating due diligence.

Deputy Vice President- Change Management & Strategic Projects

A Leading Life Insurance Company

 

Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks

Guaranteed Production Roll-out of a Trained RPA Bot in 3-4 Weeks

Latest Blogs

October 22, 2021
RPA Bots: Understanding The Core Of Robotic Process Automation

RPA Bots: Understanding The Core Of Robotic Process Automation

Robotic Process Automation (RPA) can’t function without RPA bots, but what are they? Find out here, along with some tips for automating your business.
October 12, 2021
How To Automate Your Business In Any Industry | Nividous

How To Automate Your Business In Any Industry

Convinced automation is the key to growth? Find out how to automate your business. Here’s an introduction that applies to every industry.
September 6, 2021
Workflow Automation: A Practical Introduction

Workflow Automation: A Practical Introduction

What could you accomplish if you weren't busy assigning tasks, checking on progress, and tracking completion? Workflow automation has the answer.