Eyecare Group Saves Man Hours
 

An Eyecare Group Saves 1500 Man-Hours Per Month with Nividous RPA Bots

 

Industry

  • Healthcare

Processes Automated

  • Claims eligibility check
  • Claims verifications and submissions
  • Patient appointment scheduling
  • Data migration
  • Report automation
  • New stores and employee onboarding
  • Price change management

Automation Highlights

  • 100% of the eligibility check process is automated
  • Exceptions are highlighted and logged
  • Bots can be manually redeployed to execute specific checks after issues are resolved

A leading eyecare group with over 120 optometry stores in the US

Over 500 patients arrive daily for scheduled appointments. Each of these patients expects to be well-informed about insurance benefit eligibility.

Eyecare professionals were required to extract individual eligibility details from various legacy applications. Utilizing Nividous Bots to replace manual tasks, our team enabled speed and accuracy by automating the process of checking eligibility across 40+ insurance carriers.

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RPA-enabled process automation for patients’ benefits eligibility check has proved to be highly effective. Patients have better visibility into claiming their due benefits, and our team can know such information in advance to upsell relevant services/products to the customer who walks into the store with a prior appointment.

Chief Information Officer

A Leading Eyecare Group

 

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