A Leading Digital Insurance Payment Provider Automates Its IVR Process
With the help of the Nividous intelligent automation platform, we have eliminated the risk of human errors and achieved more than 500 man-hours of savings monthly. The processing time of getting insurance payments through IVR calls has improved by over 30%, and we are pretty happy with the results.
Chief Information Officer
A leading digital insurance payment provider
Man-hours saved monthly
Data accuracy
Improved process TAT
Industry
- Financial Services
Processes Automated
- Insurance payment through IVR calls.
Automation Highlights
- The intelligent automation solution helped the customer achieve zero downtime and significantly save time and effort for its full-time employees.
Automating Insurance Payment Through IVR Calls
The customer had a manual process involving 50 call-center agents required to make ~2000 IVR daily calls to different insurance carriers to process payments. The manual nature of these calls caused a significant risk of errors, mainly dealing with sensitive information such as PII and PCI. The Nividous intelligent automation platform helped the customer automate the end-to-end process, including payments, enabling zero downtime and significant savings of full-time employees’ time and effort.
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