A Leading Digital Insurance Payment Provider Automates Its IVR Process
Man-hours saved monthly
Improved process TAT
- Insurance payment through IVR calls.
- The intelligent automation solution helped the customer achieve zero downtime and significantly save time and effort for its full-time employees.
Automating Insurance Payment Through IVR Calls
The customer had a manual process involving 50 call-center agents required to make ~2000 IVR daily calls to different insurance carriers to process payments. The manual nature of these calls caused a significant risk of errors, mainly dealing with sensitive information such as PII and PCI. The Nividous intelligent automation platform helped the customer automate the end-to-end process, including payments, enabling zero downtime and significant savings of full-time employees' time and effort.
With the help of the Nividous intelligent automation platform, we have eliminated the risk of human errors and achieved more than 500 man-hours of savings monthly. The processing time of getting insurance payments through IVR calls has improved by over 30%, and we are pretty happy with the results.
A leading digital insurance payment provider