Automation of Complaint Management Process for a Leading Global Pharmaceutical Company
I’ve been impressed with the Nividous Intelligent Automation Platform’s impact on our complaint management. The bot automates the entire process, from categorizing complaints to extracting key details and ensuring compliance with turnaround times. It pulls data from SAP, logs complaints, and automates follow-ups, while exceptions are escalated when needed. Daily reconciliation reports offer better visibility, improving tracking and efficiency. This solution has significantly enhanced our operations, ensuring faster response times and better compliance.
Head-IT
A Global Pharmaceutical Company
Reduction in Manual Efforts
Improved Process TAT
Improved Visibility into Complaints
Industry
- Pharmaceutical
Processes Automated Across Enterprise
- Complaint Management
- GRN Creation and COA Verification
- Document Change Control
Complaint Management Automation Highlights
- Generative AI categorizes complaints, ensuring efficient handling
- AI/ML enables accurate data extraction, minimizing errors and delays.
- RPA Bots automate routine tasks, freeing up valuable human resources.
- A robust workflow engine seamlessly manages exceptions, reviews, and closures, ensuring timely resolution and compliance.
Automating Complaint Management Process
The customer has transformed its complaint management process with the Nividous Intelligent Automation Platform that seamlessly integrates Generative AI, AI/ML, RPA, and low-code process automation. This comprehensive solution has streamlined and centralized complaint handling, freeing up hundreds of employees while significantly improving turnaround time, efficiency, visibility, and customer satisfaction. Critically, it ensures strict adherence to regulatory compliance throughout the resolution process.
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Jun 26th, 2025 
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