AEG Vision (formerly Acuity Eyecare Group) expedites digital transformation using Nividous Platform


Mumbai, 22nd January 2019:

AEG Vision(formerly Acuity Eyecare Group), a market leading eyecare platform has significantly improved process efficiency of its client facing and back office operations with a successful implementation of Nividous business automation platform. The company empowers eyecare professionals with the tools and resources necessary to provide their patients with full-scope professional eyecare and the highest quality product assortment and value.

Nividous platform has enabled end-to-end automation for AEG Vision’s core operations that have a direct impact on delivering eyecare services. Using the strong web automation and database automation capabilities of Nividous platform Bots automate time-intensive operations such as claims processing across multiple carriers and change management for product pricing upon new acquisitions to enable enhanced productivity, accuracy and efficiency. In addition, multiple automation projects are underway, including patients’ appointment scheduling using chat bots and invoice processing. The automation eliminates the need to consult data from multiple, disintegrated systems and allows AEG Vision’s workforce to focus on serving more customers in less time.

Commenting on this development, Satish Dave, Chief Information Officer at AEG Vision said “Delivering excellent eyecare products and services is the most valuable part of AEG Vision’s business. Effective process automation enabled by Nividous platform has freed up our workforce to focus more on delivering better customer services and building lasting partnerships. RPA has already proven to be a game changer for us to support our rapid growth.”

Kaushal Mashruwala, co-founder at Nividous, said “Manual and time-consuming processes are the best fit for RPA. Moreover, Nividous Bots are easy to build, integrate and maintain. Nividous has been working to help AEG Vision to automate multiple areas of their business operations and the successful roll-out of the Bots for automating 30+ processes have contributed significantly towards spurring the program forward.”

Nividous’ understanding of the customer’s business requirements and its crucial processes enabled speedy execution. The Nividous team used its Quick Start Engagement Model to understand the business requirements for building the Bots for several processes. The Bots were built within a few weeks and are now programmed to perform the scheduled tasks 24×7 without interruptions.

Join On-demand Webinar co-presented by Nividous and Acuity Eyecare Group to learn more.

About Nividous:

Nividous helps you to unleash the true potential of your workforce by humanizing work with its Hyperautomation platform.

Leveraging its tremendous domain expertise, the Nividous team offers vertical solutions that are RPA and AI-enabled and built on configurable process automation capabilities to empower businesses to operate with flexibility and agility. Nividous also offers end-to-end professional services that include process discovery, implementation, support, and building Centers of Excellence (CoE).

The Nividous leadership team has decades of experience delivering hundreds of digital process automation solutions in companies and organizations of various sizes around the world.

About AEG Vision:

As a practice acquisition and operational support team, AEG Vision supports and empowers eyecare professionals to grow their practices while elevating focus on the most valuable part of the business—delivering excellent patient care.
By leveraging the collective power and knowledge of the group, every member of the Acuity family will benefit from shared resources, proven best practices, and management expertise.


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