Gartner Report A Counterintuitive Way to Preempt Resistance to Hyperautomation

Gartner Report

A Counterintuitive Way to Preempt Resistance to Hyperautomation: Promote the Plans

Reduce resistance and achieve better business outcomes by issuing three- to five-year roadmaps for hyperautomation.

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According to Gartner, “Hyperautomation will enable both services and asset-intensive enterprises to gain 20% to 30%, or more, in operational efficiencies over the next 10 years.” Undoubtedly, automation is inevitable, yet many automation projects fail, primarily due to resistance by workers and middle management. Be it a possibility of displacing workers in specific locations and tasks in operational processes or poor communication with workers for automation initiatives, hyperautomation efforts are often understated.

Executive leaders guiding digital transformation should get this Gartner report to:

  • Propose a long-range automation plan that makes provisions for personnel.
  • Consider automation from various stakeholders' perspectives.
  • Improve the factors that affect technology acceptance.
  • Develop a potential life cycle for jobs in the path of hyperautomation.

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How Gartner Defines Hyperautomation?

Hyperautomation is the use of digital technologies to automate activities to achieve a step-change improvement in business performance.

"Enterprise architecture and technology innovation leaders lack a defined strategy to scale automation with tactical and strategic goals. They must deliver end-to-end automation beyond RPA by combining complementary technologies to augment business processes. Gartner calls this 'hyperautomation'."

(**Source: Gartner, Move Beyond RPA to Deliver Hyperautomation, Saikat Ray, Cathy Tornbohm, Marc Kerremans, Derek Miers, December 16, 2019.)

Gartner Inc., The 2020 Top Strategic Transportation Technology Trends, 9 June 2020, G00722965

The term “hyperautomation” was coined by Gartner as one of the year’s top 10 strategic technology trends. Hyperautomation, a more disciplined approach towards business results, allows you to combine complementary technologies such as Robotic Process Automation, Artificial Intelligence (AI), Machine Learning (ML), Business Process Management (BPM), process mining, and other types of decision and task automation tools to automate more processes end-to-end. With Hyperautomation, you can automate more and more tasks at higher speed and often at scale, achieving even more value that has a lasting impact on the overall business

Gartner, A Counterintuitive Way to Preempt Resistance to Hyperautomation: Promote the Plans, 17 February 2021, Dale Kutnick, Christie Struckman, Mary Mesaglio

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Nividous.

How Does Nividous Hyperautomation Platform Help?

The Nividous hyperautomation platform fulfills business’ digital transformation goals by managing and executing end-to-end business processes with three key components: Robotic Process Automation (RPA), Artificial Intelligence (AI), and Business Process Management Systems (BPMS). Crucially, the Nividous platform orchestrates human workers and RPA bots into a unified workflow, complete with task tracking, action notifications, and process reporting—all in one place. Because it is a centralized platform, users can achieve business process automation without reliance on third-party vendors or additional technology integrations.


The enterprise-grade RPA allows error-free execution of any business processes in any environment. It is exceptionally easy to learn and implement and can scale on demand. Learn more

Smart Bots

Smart Bots deliver intelligent document processing using natively embedded Machine Learning (ML), Computer Vision (CV)-based OCR, and Natural Language Processing (NLP).Learn more


The platform has tight integration with popular BPMS platforms allowing customers to protect their existing investments. Nividous control center has native BPM features.Learn more

Professional Services

Nividous offers full life cycle professional services that include process discovery, implementation, support, and building Centers of Excellence for end-to-end automation.Learn more

Nividous’ Guaranteed Production Roll-out of an RPA Bot in 3-4 Weeks

Nividous’ Guaranteed Production Roll-out of an RPA Bot in 3-4 Weeks