The customer is a joint venture combining one of the largest photographic firms and a well-known document management company. They develop, produce and sell document related products and services in the Asia-Pacific region.
The company manages a large volume of orders using discrete legacy systems. The entire order management process was manual and required digitization to gain visibility into its core operations.
Nividous designed, developed and deployed an enterprise-wide order management solution using the Bizagi BPM platform that became their core system to manage end-to-end operations related to order management and product warranty renewals.
Download the case study to learn how the solution enabled up to 60% improvement in the average order handling time and allowed process simplification between CRM and order management.