The Future of Call and Contact Center Automation

Call and contact centers are integral to business operations and are increasingly implementing automation solutions to become more customer-centric. According to Forbes, businesses lose approximately $75 billion annually due to poor customer service, where 70% of consumers said they would not buy a product from a company with long wait hours for customer support. Through the implementation of automation, not only will efficiency and productivity be improved, but it will also significantly enhance customer satisfaction.

Watch this on-demand webinar as Alan Hester, President of Nividous delve into the future of call and contact center automation. Learn more about the benefits call center automation provides, how to leverage call center automation, and see the automation in action.

Key Takeaways:

• Understanding what call center automation is
• The benefits of call center automation and how it improves overall customer satisfaction
• How to leverage call center automation
• Real-world call center automation case studies across verticals