BPM for BPO Companies: One of the World’s Largest BPO Companies Improves Time to Revenue by 300%

Overview

One of the world’s largest BPO companies provides digitally-powered services to one-fifth of the Fortune Global 500 companies and has grown to support customers with a workforce of 70,000 people with operations in 25 countries.

Looking for differentiation from other BPO vendors, the customer wanted to keep margins high, while catering to large scale customers that offered an accounts payable (AP) process.

Nividous designed and developed a completely new and highly configurable AP framework. The customer later productized the solution after realizing several benefits including significant reduction in maintenance throughout 60+ invoicing systems installations that supported 50-1000 concurrent users each and reduced time to revenue from 12 weeks to 4 weeks.

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