The customer, a leading life insurance company in India, is promoted by prominent financial organizations and has more than 50 million customers across the country. The company differentiates itself through simple, easy to understand products that are fairly priced and efficiently serviced.
The daily task to identify auto-termination policies and to process the pay-outs required users to manually gather and update information from multiple discrete systems. The process was time consuming, labor intensive and highly prone to human errors.
The Nividous team developed and deployed a Nividous RPA bot within a few weeks to eliminate daily manual effort and enable process efficiency. The risk of human error at the time of data entry is reduced to zero. The process automation enabled hundred percent data accuracy and enhanced process visibility.
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