The customer offers 15 different insurance plans each having different eligibility criteria and benefits for the eyecare products and services. The eyecare professionals daily serve more than 500 patients through scheduled appointments and need to inform them about the benefits of their selected plans and their timelines. Standalone legacy applications cause professionals to manually retrieve and update the data to keep track of the status of each record.
Nividous RPA Bots with web automation and database automation capabilities were deployed to replace the manual tasks and to enable process efficiency, speed and accuracy. The customer realized several benefits with the end-to-end process automation solution such as saving of 1300 man-hours each month, enhanced process visibility for doctors, up to 60% increased efficiency and better data auditability.
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- January 25, 2019
- January 22, 2019