The customer offers 15 different insurance plans for the eyecare products and services and receives up to 25 submissions daily for insurance claim processing. The personnel need to manually verify the details of all the submitted claims and update isolated legacy systems and end-customers.
A Nividous RPA Bot with web automation, database automation and OCR capabilities was deployed to automate the end-to-end insurance claim verification and submission process. The solution has enabled up to 95% process automation by replacing manual tasks for data mapping and data entry.
The customer is now able to deliver speedy updates on the statuses of the claims submitted by the patients with increased process efficiency and accuracy. Doctors and patients have now enhanced visibility into the complete process and do not require to take multiple follow-ups.
Download the case study to learn more about the features of Nividous’ robotic process automation solution that can automate your end-to-end insurance claims process.